Use this guide as a starting point, then adjust based on your dog’s age, activity level, and metabolism.
| Dog size | Weight | Daily serving |
|---|---|---|
| Toy | Under 10 lb | ½ – 1 cup |
| Small | 10 – 25 lb | 1 – 2¼ cups |
| Small–Medium | 25 – 35 lb | 2¼ – 2¾ cups |
| Medium | 35 – 50 lb | 2¾ – 3¾ cups |
| Large | 50 – 75 lb | 3¾ – 5 cups |
| Extra large | 75 – 100 lb | 5 – 6½ cups |
| Giant | Over 100 lb | 6½+ cups |
Daily servings shown are for use as a complete meal and can be split into two meals. When feeding as a topper or half-meal, scale the amount down accordingly. Puppies and pregnant or nursing dogs may need up to twice the recommended amount. Every dog is unique, so adjust based on age, breed, activity level, and metabolism. Always keep fresh water available.
Bags per delivery for one adult dog with moderate activity. Each bag is 1 lb.
| Weight | Every 14 days | Every 30 days | Every 60 days |
|---|---|---|---|
| Under 10 lb | 2 | 3 | 6 |
| 10 – 25 lb | 3 | 6 | 12 |
| 25 – 35 lb | 5 | 9 | 18 |
| 35 – 50 lb | 6 | 11 | 22 |
| 50 – 75 lb | 7 | 14 | 28 |
| 75 – 100 lb | 10 | 19 | 38 |
| Over 100 lb | 12 | 23 | 46 |
| Weight | Every 14 days | Every 30 days | Every 60 days |
|---|---|---|---|
| Under 10 lb | 2 | 2 | 4 |
| 10 – 25 lb | 2 | 2 | 4 |
| 25 – 35 lb | 2 | 3 | 6 |
| 35 – 50 lb | 2 | 4 | 8 |
| 50 – 75 lb | 3 | 5 | 10 |
| 75 – 100 lb | 3 | 6 | 12 |
| Over 100 lb | 4 | 7 | 14 |
Puppies and very active dogs: order about 20% more. Seniors or less active dogs: about 10–15% less. Feeding more than one dog? Add their bags together. More than 4 bags a month? Every 14 days keeps each box smaller and fresher.
RETURN POLICY
If for any reason you are not entirely satisfied with your purchase, you may submit a return request for refund or exchange within 14 days of receiving your order.
All items must be returned unworn, undamaged, unaltered, and unused, with their original maxbone tags attached and the original packaging included.
All orders containing promotions must abide by the promotion's policies and requirements.
The following items are not eligible to be returned:
Grooming Items
Treats
Gift Cards
Food Products
Gift Sets
All free items from BOGO promotions
Items marked as Final Sale may not be returned or exchanged.
maxbone reserves the right to reject any returned product that does not comply with the above stated return policy. Rejected items will be sent back to the original shipping address at the customer’s expense.
If you have received your recent order with missing, incorrect, or defective product, please contact our Customer Experience team at info@maxbone.com for assistance in replacing or returning your order.
USA
You may submit a return request for a refund or exchange within 14 days of receiving your order by visiting returns.maxbone.com
Please note that we do offer complimentary exchanges within the USA.
For returns, the customer is responsible for return shipping. You may retrieve a pre-paid return shipping label once you have submitted the request via Returnly and this is deducted upon issuing your refund. Alternatively, you may submit the request to our Customer Experience team at info@maxbone.com and utilize your preferred shipping service provider. We recommend utilizing an insured service with tracking.
RETURNS & EXCHANGES - HOW TO (USA ORDERS)
Please find steps on how to submit the return request for a refund or exchange below:
Step 1 - Visit returns.maxbone.com on your web browser.
Step 2 - Locate your order by providing the e-mail address utilized to place your order and/or your Order Number. (If combining multiple orders into one return package, please utilize the e-mail address associated with your maxbone.com customer profile in order to include multiple orders.)
Step 3 - Select the item(s) you wish to return and one of the reasons available.
Step 4 - Select if you would like to return (refund), exchange (same item in different color or size), or shop for something new (exchange for different product).
Step 5 - Leave a note in the comment section with any feedback.
Step 6 - Submit your request and retrieve your return shipping label.
Step 7 - Package your items for return and ship your return package with USPS. You may hand the pre-labeled package to your USPS carrier or you may drop your return package off at a USPS mailbox, your local post office, or at an authorized USPS drop-off location.
Once it has been delivered, please allow up to 14 business days so our team may process your return package. Once the returned items have been inspected and approved, maxbone will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued. However, your financial institution may require additional time to process your refund.
Please note: for any returns or exchanges of the GO! With Ease Bundle / Hazel Leash Bundle, all items from the bundle must be included in your return package. We are unable to process returns or exchanges of individual components from the GO! With Ease Bundle / Hazel Leash Bundle.
Please note we are only able to offer one complimentary exchange per order. If you are experiencing sizing issues, please contact our Customer Experience team for further assistance.
INTERNATIONAL RETURNS
International customers are responsible for covering the cost of the return shipment and all related fees. We recommend utilizing your preferred local shipping courier and insuring all packages with a tracking number.
maxbone is unable to offer direct exchanges on International orders. We ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience.
Please reach out to our Customer Experience team to inform us of your incoming return package, and if possible, please provide your tracking information for reference.
Please send your return to:
MAXBONE
ATTN: RETURNS
6710 E North Belt Rd
Las Vegas, Nevada 8911
Once it has been delivered, please allow up to 14 business days so our team may process your return package. Once the returned items have been inspected and approved, maxbone will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 2-4 business days of being issued. However, your financial institution may require additional time to process your refund.
Please note: shipping fees and import duties/customs taxes are non-refundable.
