Shipping Information

SHIPPING RATES & DELIVERY

Please note updated processing and shipping times below due to the impact of COVID-19. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our fulfillment partners to ensure they’re taking all necessary safety precautions.

We are working diligently to get all orders processed and shipped as quickly as possible.

When will my order ship?

Due to the impact of COVID-19, shipping and processing times have been delayed. Please allow 1-4 business days for your order to be processed but please note this may be impacted by COVID-19 delays. You’ll receive a shipment notification with a tracking number as soon as your package ships.

What are your shipping rates for shipping within the U.S.? 

Our standard shipping rate is $8.

How long will shipping take within the U.S.?

Standard shipping is via UPS Ground or USPS Priority Mail and will be received within 5-10 business days but please note there may be delays currently due to COVID-19. You will receive a shipping notification email that will notify you of the carrier and tracking options.

What are your shipping rates for international shipping?

Our standard shipping rate to Canada is $25. Our standard shipping rate anywhere outside the US or Canada is $35. Our heavy shipping rate to Canada is $45. Our heavy shipping rate anywhere outside the US or Canada is $65.

How long will shipping take for international orders?

Due to the current global impact of COVID-19, standard shipping times have been extended to 12-22 business days. You will receive a shipping notification email that will notify you of the carrier and tracking options.

Does max-bone cover duties?

Max-bone does not cover taxes or duties for international shipping. The customer is responsible for any additional fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.


Do you ship to PO boxes or U.S. territories?

We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.

ORDER PROCESSING INFORMATION

Orders are processed pending availability and credit verification. Orders placed on Friday after 1pm US PST (US Pacific Standard Time) will begin processing on the following Monday. Max-bone will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include weekends or Holidays.

SHIPPING RESTRICTIONS

Max-bone complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by us.