Due to the impact of the ongoing health pandemic, COVID-19, we have updated our processing and shipping times, but please note that additional delays may be caused by local regulations. maxbone continues to monitor the situation closely to adhere with all local guidelines as the safety of our team members and customers is our top priority. Our team is working diligently to process and ship all orders as quickly as possible. For our updated processing and shipping times, please see below.
Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note that due to the impact of the ongoing health pandemic, COVID-19, our current processing time is 1-4 business days. Once your order has been processed and it’s shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Orders placed before 11AM (PST) may begin processing the same day. Orders placed after 11AM (PST), on weekends, and/or on holidays, will begin processing upon the following business day.
Our Customer Experience team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all pertinent tracking information for the packages containing your order.
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our Customer Experience team as soon as possible if you need to cancel your order.
For orders placed within the U.S.A. we are pleased to offer UPS Ground, with an estimated shipping and delivery time of 2-5 business days. Orders containing subscriptions to any MB Eats products will automatically qualify for complimentary shipping.
If for any reason your order may not be delivered via UPS, including orders shipped to P.O. Boxes, APO/FPO and U.S. territories, our team will select an alternate shipping courier based on availability. All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped.
Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.
Please note: The shipping courier may face additional delays in relation to the delivery of your order as a result of the ongoing health pandemic, COVID-19. For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.
We currently offer shipping worldwide. Due to the ongoing health pandemic, COVID-19, our estimated delivery time for international orders is 12-20 business days.
For all international orders, the shipping fee will be calculated at checkout in accordance with your package's required dimensions and weight. Please note this shipping fee does not include any import taxes and/or customs duties.
By placing an order on our website, the customer acknowledges that they are placing an order for export from the U.S.A. and accepts full responsibility of all related import taxes and/or customs duties fees. Upon shipping the order, maxbone will select a shipping courier who will also act as the customs broker for the import of the package, as well as the collection of any customs duties and/or import taxes that are due. These fees are not related or covered by maxbone. Any fees due at import are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.
All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped. Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.
Please note that due to current shipping restrictions we are unable to ship orders to Russia.
Please note: The shipping courier may face additional delays in relation to the delivery of your order as a result of the ongoing health pandemic, COVID-19.
For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.
Can I add a promo code after my order has been submitted? (I forgot to add my promo code)
Promo codes cannot be added to an order after it has been placed, or applied to a previous purchase. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.
Can I combine promo codes on my order?
No, only one promo code can be used per order, and in some cases codes may only be redeemed once.
The promotion ended, can I still use my code?
All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.