Returns & Exchanges


Returns 
We accept returns on items within 14 days of receipt. Items should be unworn with all maxbone garment tags attached. Items that are damaged or soiled may not be accepted and may be returned to the customer.

Items non-eligible for returns or exchanges:

  • Monogrammed items
  • Embroidered items
  • Grooming items
  • Treats
  • Gift cards
  • Final sale items
  • Items damaged through normal wear and tear.

To return or exchange an item, please click the link below to start an easy return process. Please allow up to ten days for item to be processed for return or exchange.  Processing begins after the item is received at maxbone.  Please note there may be delays due to COVID.

 

Start Return

 

Please note that buyer is responsible for cost of shipping on returns.
Exchanges are free of charge within the USA.

 

Colors 
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.


Overseas:

For customers returning or exchanging an overseas purchase, please send the product back to maxbone at the address below.

Please note that the buyer is responsible for cost of shipping on international returns and exchanges.
Once the item is received, the order will be processed for return or exchange. 
Please note this processing takes up to ten days.

 

Maxbone
118 S. Robertson Drive
Los Angeles, CA 90048
 

 



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