Returns & Exchanges


We accept returns on items within 14 days of receipt. Items should be unworn with all max-bone garment tags attached. Items that are damaged or soiled may not be accepted and may be returned to the customer.

Items non-eligible for returns or exchanges:

  • Monogrammed items
  • Embroidered items
  • Grooming items and treats
  • Gift cards
  • Final sale items
  • Items damaged through normal wear and tear

To return or exchange an item, please click the link below to start an easy return process.

                                              Start Return

For customers returning an overseas purchase please contact us via

Please note that buyer is responsible for cost of shipping on returns.

Exchanges are free of charge within the USA.

Please note that the buyer is responsible for cost of shipping on international returns and exchanges. 


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